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Large-scale model-based intelligent document technology has become a rapidly growing and significant branch of artificial intelligence since 2023. By leveraging technologies such as Transformer models and Natural Language Processing (NLP), this technology enables automatic extraction of information, text recognition, content understanding, and conversion into structured data from various types of documents. This technology plays a crucial role in enhancing work efficiency, optimizing information management, and supporting business decision-making. The Genesis AI Innovation Center, with years of deep expertise and technical accumulation in natural language processing and textual logical reasoning, has independently developed an intelligent document service product—Taihang ChatDoc.

With the rapid development of the automotive market, competition among car manufacturers has entered the second half of a highly intense and competitive elimination stage. How can companies survive, and even stand out, in this fierce battle? Competitive analysis is an unavoidable topic. How can automotive companies scientifically, effectively, and intelligently analyze the Voice of the Customer (VoC) to understand and adapt to the market environment, ultimately providing important references for marketing planning and strategy formulation? This has become an urgent issue that many car manufacturers need to address. The Futong Auto Intelligence VoC platform analyzes customer feedback across the entire journey and all channels, gaining insights into the competitive situation of competing brands from the consumer's perspective. This provides car manufacturers with a strategic foundation to succeed in the intense market competition.

In December, the domestic retail penetration rate of new energy vehicles (NEVs) reached 40.1%, indicating a steady trend in the market share of NEVs. The retail sales volume of NEVs reached 947,000 units, continuing to set a new monthly high over the past two years, showing a growth of 48.01% compared to the same period last year. Among them, the retail sales of pure electric vehicles (EVs) totaled 599,000 units, a year-on-year increase of 31.57%, contributing to 63.3% of the total performance. The retail sales of plug-in hybrid electric vehicles (PHEVs) reached 348,000 units, with a year-on-year growth of 88.59%, accounting for 36.7% of the NEV market.

In December, the retail sales of the automotive market increased significantly on a month-on-month basis. The continuous efforts of promoting consumption policies in many places and the joint efforts of auto companies in the year-end sales promotion sprint formed a stable support for the end-of-year automotive market, and the market continued to improve. In December 2023, the retail sales of passenger vehicles in the market reached 23.64 million, with a year-on-year growth of 9.02%; according to the data so far this year, the cumulative sales volume has reached 217.17 million, with a year-on-year growth of 5.78%.

In the automotive industry, with the intensification of competition and the continuous evolution of consumer needs, it has become particularly critical to understand customers more deeply. Faced with the increasing diversification and individualization of the market, the traditional customer feedback mechanism is no longer sufficient to meet the needs of car companies to capture the real voices and needs of users in real time. Building a "customer-centered" Voice of Customer (VoC) insight management system to help enterprises capture, accurately analyze and quickly respond to customers' feedback in real time, thereby quickly adapting to market changes and innovating products and services has become an important strategy for car companies to enhance their competitiveness. By adopting such a system, it can help car companies win customer loyalty and market advantages.

On September 19th, the "2023 Automotive Digitalization & Marketing Innovation Summit and the 6th ADMIC Golden Award Ceremony," hosted by iDigital China, a leading Martech conference organizer in the Asia-Pacific region, was successfully held in Shanghai. Futung Dongfang, leveraging its years of successful implementation experience in Voice of Customer for automotive companies, has won two major awards: "Digital Customer Experience Provider of the Year" and "Digital Automotive Software Service Provider of the Year."