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From January 21 to 23, the 2026 Tencent Cloud Partner Conference was held in Sanya. Under the theme “Together Through Intelligence, Success Within Reach,” the conference focused on ecosystem collaboration and industry practices in the context of the deep integration of AI and cloud computing. Centered on topics such as technological evolution, ecosystem cooperation, and industry scenario implementation, Tencent Cloud conducted in-depth exchanges with its partners to jointly explore growth paths in the intelligent era.

On January 22, the ERNIE Moment Conference 2026 · Shanghai and the Second ERNIE Large Model Ecosystem Conference were successfully held. The conference brought together AI technology leaders and industry pioneers from China and abroad to focus on large model technological innovation, industry applications, and ecosystem development, showcasing the latest progress and practical achievements.

The results of the 2025 Technology Excellence Awards, hosted by leading industry media IT168, were officially announced recently. As an enterprise-grade IT awards program with more than two decades of history, the selection emphasizes technical efficacy and business value, focusing on how technologies deliver measurable impact and breakthrough innovation in real business environments. The Futong iCore Industry Voice of the Customer (VOC) solution distinguished itself with outstanding performance in enterprise AI application innovation, multi-agent collaborative architecture, and deep business value realization, and was awarded the 2025 Innovative Product Award.

On December 12, the 2025 AI Cloud Industry Development Conference, hosted by the China Communications Standards Association (CCSA) and organized by the China Academy of Information and Communications Technology (CAICT), was successfully held in Beijing. With the theme “Cloud-Powered Renewal, Intelligence-Led Future,” the conference released multiple research outcomes in the AI cloud domain and announced the 2025 AI Cloud Innovative Application Practices.

On November 5, the 2025 Design Empowerment & Brand Global Expansion Industry Matchmaking Conference was successfully held in Lingshui, Hainan. Leaders from the Ministry of Industry and Information Technology (MIIT), the Hainan Provincial Department of Industry and Information Technology, and the Lingshui County Party Committee and County Government attended the event and delivered keynote remarks. The conference also brought together industry-leading enterprises, financial institutions, and technology innovation representatives to jointly explore new directions for design-driven development and brand globalization.

On October 27, the 2025 Shanghai Creative Industry Expo and Shanghai Modern Service Industry Achievement Showcase & Roadshow concluded successfully at the Shanghai New International Expo Centre. With the theme “Integrating AI for the Future · Sharing a Better Life,” the event highlighted innovative practices in applying artificial intelligence to empower the modern service industry. Futong Technology presented its Futong iCore and Cloud & Intelligence product suite at the expo. Leveraging its leading achievements in full-stack AI capability development and industry intelligent transformation, Futong Technology was successfully selected as a “2025 Shanghai Modern Service Industry Demonstration Case.”

ithin the Futong iCore Voice of Customer (VOC) full-process closed-loop system, the goal is not only to help enterprises quickly gain a holistic view, but also to deeply understand the true semantics behind customer voices, and ultimately translate insights into actionable improvements. In this first article of the series, we explore how iCore VOC transforms complex, fragmented customer feedback into clear and actionable insights.

On September 16, the 2025 Digital Ecosystem Development Conference and the Mid-year Meeting of the “Foundational Initiative” were successfully held, jointly organized by the China Academy of Information and Communications Technology (CAICT) and the SME Development Working Committee of the China Internet Association. During the conference, several authoritative outcomes of the “Foundational Initiative” were officially released. Leveraging its Futong iCore Enterprise Intelligent Agent Platform and related enabling technology solutions, Futong Technology was successfully selected for the High-Quality Digital Transformation Technology Solutions Collection (2025) and featured in the Panorama of High-Quality Digital Transformation Products and Services (2025), once again earning national-level recognition for its technological innovation and scenario-based application value in the AI domain.

Futong Tech’s “Automotive Industry VOC Intelligent Insight Project” and “iCore Data Workshop Medical Specialty Database Construction Project” were successfully selected for inclusion and showcased at the conference. These two cases highlight Futong Tech’s AI application exploration and implementation in automotive and healthcare scenarios. Both demonstrate high replicability and promotion potential, providing valuable references for intelligent operations and data-driven decision-making across industries.

In a highly competitive automotive market with rapidly evolving user needs, a leading car brand launched a VoC (Voice of Customer) insight project aimed at driving business growth and enhancing user experience through data. By integrating public and private domain user feedback, the project established a data-driven insight loop, enabling the leap from “hearing user voices” to “understanding and responding quickly.” The project is powered by Futong Tech’s iCore Automotive VOC solution, which integrates multi-source data and intelligent analysis to form a “data–model–operations” smart loop. Key service components include: