Sharing|Voice of the Customer (VoC) drives the optimization and enhancement of customer service experiences for automotive companies through user feedback.
Automotive companies' customer service departments receive a large volume of user feedback daily, which may come from various channels such as call centers, online customer support, and others. Through the self-developed algorithm model from Futong, key information from user feedback (such as sentiment, intent, opinions, user ID, vehicle model, etc.) can be extracted in real-time. This allows for quick identification and focus on the issues at hand. By combining the company's internal issue-handling mechanisms, a closed-loop process is created to resolve problems and ultimately enhance the customer experience.
{{util.format_time('2024-05-21 06:55:29.0','MM/DD')}}
{{util.format_time('2024-05-21 06:55:29.0','YYYY')}}