On May 21, 2020, the National Health Commission issued the "Notice on Further Improving the Appointment-based Medical System and Strengthening the Construction of Smart Hospitals." The notice clearly states that hospitals at the secondary level and above should universally establish an appointment-based medical system and innovate in building and improving smart hospital systems.

Shanxi Medical University Affiliated Taiyuan Steel General Hospital, in collaboration with Futong Dongfang, has launched the “Intelligent Triage" system to enhance the utilization of medical resources, optimize hospital service processes, and improve patient satisfaction.。

As early as 2017, Futong Dongfang gradually expanded its application capabilities of AI technologies, such as machine learning (ML) and neural networks, in the healthcare sector. With advanced proprietary intellectual property in medical text semantic understanding and annotation patent technology, the company developed and launched an intelligent triage product designed for pre-consultation patient guidance. This product helps healthcare institutions apply precise Intelligent triage services throughout the patient journey, improving medical service efficiency and enhancing the patient experience.

Precise Intelligent triage applied to pre-consultation patient guidance

Founded in 1952, Taiyuan Steel General Hospital is a top-tier comprehensive hospital, classified as a tertiary A hospital. It is affiliated with Shanxi Medical University and serves as a training base for coronary heart disease interventional treatment by the National Health Commission, as well as the Shanxi Provincial Burn Treatment Center and the Shanxi Provincial Wound Repair Academician Workstation, among other prestigious designations. Due to its broad patient base, the hospital experiences high patient traffic and density in its outpatient services. For example, the triage desk is often crowded with people of all ages, and long queues form at the appointment modification and cancellation windows. In response to the severe situation of epidemic control at the beginning of this year, and to prevent the spread of the virus due to crowded spaces, the hospital began seeking solutions for pre-consultation Intelligent triage.

After multiple rounds of communication, Taiyuan Steel General Hospital recognized and selected the Futong Dongfang Intelligent Triage System. Futong Dongfang, taking into account the hospital's specific conditions and needs, assisted in the rapid deployment of the Intellit triage system, integrating it with the hospital's WeChat official account and outpatient registration data.

• By logging into the Taiyuan Steel General Hospital WeChat official account on their mobile phone and accessing the “Intelligent Triage" self-service, patients can quickly receive pre-consultation triage and appointment booking services.

• For patients with common disease consultation needs, they can click on the "Common Disease Intelligent Triage" feature. By following the guidance of the AI chatbot and describing or selecting their symptoms, the system will analyze the data and provide a list of potential diagnoses for the patient.

• Especially during the pandemic, patients can also use the COVID-19 self-diagnosis feature within the intelligent triage system. By providing symptoms, epidemiological information, and basic personal details, and combining them with the national COVID-19 diagnostic criteria, the system performs intelligent analysis to determine the patient's risk level. If the risk level is high, the system can further assist the patient in seeking medical care.

• In addition to basic triage services, the intelligent triage system also provides patients with real-name online registration and record creation services. It supports the use of various types of medical cards, such as ID cards and social security cards, for real-name registration. The system also allows patients to access commonly used features, including hospital information, department details, specialist introductions, and updates on epidemic developments.

Why Choose Us

The Futong Dongfang Intelligent Triage System utilizes advanced natural language processing (NLP) technology and knowledge graph techniques. Based on standardized medical diagnostic guidelines and enriched with expert experience data, the system processes and analyzes data to achieve preliminary disease diagnosis, providing relevant disease information and consultation recommendations to patients.

The entire intelligent triage process is based on AI technology, simulating the pre-consultation consultation flow to guide patients in describing their symptoms and understanding their condition. The intelligent triage model includes over 3,000 diseases, with associated symptoms, attributes, triggers, and inquiry paths. It covers routine triage, with 423 common diseases related to light consultation, involving 31 different departments, 17 disease locations, 263 primary symptoms, 639 accompanying symptoms, 151 disease triggers, and 166 relevant medical histories. This comprehensive model effectively covers the common diseases found in clinical departments of general tertiary hospitals.

Additionally, the intelligent triage system supports multiple service modes on mobile platforms, including WeChat official accounts, apps, and mini-programs. It primarily provides pre-consultation healthcare services for patients, such as intelligent triage, COVID-19 self-diagnosis, expert recommendations, and appointment booking.

With Futong Dongfang's Intelligent Triage, patients can mostly complete triage and appointment booking directly through the WeChat official account. Based on the hospital's expert profiles, the system intelligently matches the capabilities of specialists and recommends the most suitable expert for the patient. Upon arrival at the hospital, patients can directly proceed to the department’s waiting area, ensuring a complete and accurate pre-consultation intelligent triage service.